Terms and Conditions

  • The mascots we provide are the creation of Just-Party, our suppliers and our manufacturers, it is not our intention to violate any copyright laws.
  • Any resemblance to known characters is incidental.  Should you have the need for a licensed or copyrighted character we encourage you to contact the company/copyright holders.
  • Our mascot characters do not speak and communicate using mime only, visibility is poor in most mascots so please help us out by insuring all walk ways are clear of objects as much as possible.
  • For all types of party packages please allow us a minimum of 30 minutes before the party or event to setup and a minimum of 15 minutes after to pack down.
  • Please advise us if you have booked any additional entertainment or character appearances through a third party as this may be a conflict of interest as we would not want anyone to think that we have supplied the entertainment / character when it is not from us.  We would usually advise that characters supplied by other companies do not appear at the same time as us to save any confusion.
  • We do always encourage children to join in with the entertainment / games but we cannot guarantee that all will participate and be engaged, it is your responsibility to try and get them to join in as we will never force them and would rather spend time entertaining the ones that are engaged.
  • If natural disasters occur (severe snow, flooding, etc.) Just-Party reserve the right to cancel a party or event if they feel the entertainer would be put at risk travelling to and/or from, or at venue.  If Just-Party are unable to attend due to these circumstances then we will provide a full refund of any money paid.  If the party or event is cancelled due to weather conditions by the customer then we cannot refund your deposit, we will however re-organise your party or event for a mutually convenient date.
  • All deposits are non-refundable.
  • We do send out booking confirmations (by email) but please also contact us during the week before the party to confirm date, time and venue of the party.  Just-Party will not be held responsible for any booking errors so please make sure that you confirm the booking details.
  • Bank holiday bookings will always include a surcharge of £70.00.
  • Peak Time charge for all parties on Fridays, Saturdays & Sundays.
  • Midweek Party Package bookings during school holidays / teacher training days will be charged at our Peak Time rate.
  • All pictures on this website are for illustration purposes only, we have lots of different characters, costumes and entertainers so we cannot guarantee that the one that arrives for your event/party is the same as the one on this website.
  • DBS checks are only required for persons who have regular contact with the same children or are left unsupervised with the children, therefore the service we provide is classed as 'out of scope' - however, all of our staff have been DBS checked.
  • Just-Party have Public Liability Insurance (£2,000,000), Employee Liability Insurance (£10,000,000) through Hiscox Insurance Company Limited.
  • Corporate bookings - deposits are due 14 days prior to the event, usual deposits are 50% of the total fee, unless other terms have been agreed.  If booking is cancelled less than 14 days before the event then the deposit is non-refundable.  If no deposit was taken at the time of the booking then a £25.00 charge will be incurred if the booking is cancelled less than 14 days before the event.
  • Late payments may incur a one off £25.00 administration charge plus an additional £5.00 per day that the payment in overdue.
  • Just-Party reserve the right to change payment terms at any time.  For example, if the deposit payment is not paid by the date due then payment in full may be required prior to the event.